Questions

  • 1. General
  • 2. Shop and Ship
  • 3. Banking
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  • 1. How are the orders sent?
     

    We ship either via South African Post Office, Postnet or Aramex Couriers. All parcels are carefully packed and sent with a tracking number to your postal address or front door.

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  • 2. Which countries do you ship to?
     

    We send orders to all countries possible. Please check your countries local laws and customs before making a purchase. We take no responsibility if your order should be seized or intercepted.

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  • 3. Is ordering online secure?
     

    Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our online store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet.

    All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.

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  • 4. Wholesale
     

    All orders over R2000.00 are considered wholesale. When checking out please use the coupon "wholesale" and you will receive a 20% discount and free shipping.

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  • 5. Do you have a retail shop
     

    No, we only sell through our online shop. Some shops stock selected products of ours. Please browse our business directory for further details.

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  • 6. Where are your products sourced?
     

    We source our products mainly locally in the Eastern Cape, in Lower Albany and the Makana District. We also barter, trade and gather many other products from surrounding farms and common lands. Our products are only traded with good intentions from reliable sources.

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  • 7. How do I select items to purchase?
     

    As you browse through the iSangoma Online Store, click on the "add to shopping cart" button beneath the items that you wish to purchase.

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  • 8. Free Shipping
     

    Orders over R1500 automatically get free shipping on checkout.

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  • 9. How do I view my shopping cart?
     

    Click on the top menu, Shop, then Cart

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  • 1. How are the orders sent?
     

    We ship either via South African Post Office, Postnet or Aramex Couriers. All parcels are carefully packed and sent with a tracking number to your postal address or front door.

    More
    Was this answer helpful ? Yes(1) / No(0)
    Viewed 327 Times
  • 2. Can I have my order delivered at a P.O. Box office address?
     

    It is possible to have your order delivered at a P.O. Box address. Please note: A recorded delivery will have to be signed by a staff member of the sub post office.

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    Was this answer helpful ? Yes(0) / No(0)
    Viewed 291 Times
  • 3. Which countries do you ship to?
     

    We send orders to all countries possible. Please check your countries local laws and customs before making a purchase. We take no responsibility if your order should be seized or intercepted.

    More
    Was this answer helpful ? Yes(1) / No(0)
    Viewed 351 Times
  • 4. How long does it take to receive my order?
     

    We ship your order as soon as we've received the payment. It usually takes about 3 to 9 working days before the order arrives. Sometimes it can take longer, but if you have a track and trace number, you can see when you parcel is arriving. We always wait for maximum 21 days before we resend an insured order.

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    Was this answer helpful ? Yes(1) / No(0)
    Viewed 336 Times
  • 5. Free Shipping
     

    Orders over R1500 automatically get free shipping on checkout.

    More
    Was this answer helpful ? Yes(1) / No(0)
    Viewed 331 Times
  • 6. How do I view my shopping cart?
     

    Click on the top menu, Shop, then Cart

    More
    Was this answer helpful ? Yes(0) / No(1)
    Viewed 331 Times
  • 1. What currencies do you accept?
     

    We accept South Africa Rands, Pounds Sterling, Euro's, Chinese Yuan and US Dollars.

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  • 2. What payment methods do you accept?
     

    We accept payments online through Payfast payment gateway, using master cards, VISA cards and debit cards.We also accept direct EFT's to payfast's sorting account.

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    Viewed 347 Times
  • 3. Is ordering online secure?
     

    Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means).  The server that hosts our online store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.  During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet.

    All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.

    More
    Was this answer helpful ? Yes(1) / No(0)
    Viewed 356 Times
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